We want your chimney sweeping experience with ProSweep to go smoothly and efficiently. You will find these simple steps will help us to get the job done with minimal disruption:
1. Ensure Access to Your Property
Please ensure that you or someone else will be available to grant me access to your property. If I am unable to access your home or appliance as planned, you may incur a call-out fee.
2. Ensure the Appliance is Cold
For safety reasons, please ensure that your appliance or fireplace hasn’t been used for at least 12 hours before our visit. A hot appliance or flue cannot be swept.
3. Clean Out the Ashes and Soot
While I don’t expect the appliance to be spotless, please remove any excess soot and ash from the fireplace or appliance. This will ensure there are not hot embers left and ensures I can begin the work without having to clean out large amounts of debris.
4. Clear the Work Area
Make sure there is a clear space of at least 2 meters by 2 meters in front of your appliance. Moving any valuable items out of the way is also a good idea. While I take great care, this will ensure nothing is damaged during the sweep. I will protect the work area and the work area with protective cloths. I do require an electrical socket is available for me to use.
5. Keep Pets and Children Safe
For their safety (and mine!), please keep pets and young children in a different room while I am setting up, sweeping, and clearing up. Soot and curious hands or paws don’t mix!
6. Payment
We ask that all payment is made on completion of the sweep during our visit. We accept cash, cheques and have a mobile terminal to accept credit / debit cards but this is reliant on a good phone signal. Bank transfer payments may be made by prior arrangement only.
By following these simple steps, we can make sure you experience top-notch, personalized chimney sweep and stove flue services with ProSweep, covering Newton Abbot, Torquay, Dawlish, Teignmouth, Bovey Tracey, Chagford, and surrounding areas. As an approved member of the Devon Trading Standards Buy With Confidence scheme, ProSweep guarantees professional service and provides a certificate of sweeping upon job completion. Book your appointment today by calling 01626 832051.